returns
changed your mind? not in love with it?
1 online return policy
while we are unable to offer online exchanges currently, we are happy to accept your return within 7 days of the delivery date. please ensure the merchandise you return is in its original condition with tags attached, all related accessories、instructions、certificate(if any)、tags、original packaging (for example gift box, shopping bag, cotton bag, etc.) 、gwp (if any) should all return together. the merchandise must be unworn, unused, undamaged, and unwashed. otherwise, we will be unable to accept your return and issue a refund, the returned goods will be rejected and returned, and the return shipping cost will be charged back.
Please note:
1、due to the intimate nature of swimwear, tights and lingerie, these products cannot be returned unless there is a quality issue.2、made to order, diy and personalized items cannot be returned.
3、due to the technique limitation, we can only provide partial return for different items; if you placed an order with multiple pieces of same style number、same color and also same size, we can only provide return completely. Apologies for the inconvenience caused.
2 online return process
for all returns within china, please request a return with our customer service team at customercare@alexanderwang.com and we will provide detailed return instructions to ensure the minimum of delay in return and refund processing. once return products are shipped, please ensure to state the order number (xxxxxxcc) on the courier receipt of the return package to avoid any delay in return process. Once received in the warehouse, please allow up to 10 business days for the warehouse to process your return. final acceptance of your return and issuance of refunds are at the brand’s discretion. kind reminder: you can decide to use your own shipping service to return your order, but we do not accept collect and surface mail packages.
3 refunds
once your return has been processed, please allow up to 10 business days for your refund to be reflected back to your original payment method. please know we are unable to refund any other payment other than the method used for the original order.